🐴 Tack Trove Privacy Policy

Last updated:

1. Who We Are

Tack Trove is operated by Froy Ltd company number 16825856 registered in the United Kingdom.

Website: https://tacktrove.co
Contact email: privacy@tacktrove.co

2. What Personal Data We Collect

  • Account details: name, email, password, profile photo, preferences.
  • Transaction data: order history, addresses, payment reference numbers (processed by Trustap).
  • Messages & disputes: communications between buyers, sellers and support.
  • Technical data: IP address, browser, device identifiers, cookies.
  • Media uploads: images or videos you add to listings (avoid GPS data).
  • Comments: form data plus IP and browser agent for spam detection.

3. How We Collect Data

  • When you register or log in.
  • When you buy, sell or list items.
  • During messages or dispute processes.
  • When you contact support or submit forms.
  • Automatically through cookies and analytics.

4. How We Use Your Data

  • Operate and secure your account.
  • Process payments and escrow via Trustap (our regulated payment and dispute-facilitation partner).
  • Verify identity and prevent fraud.
  • Enable communication and order tracking.
  • Handle refunds and dispute resolution.
  • Comply with legal and tax obligations.
  • Send service emails (order updates, security alerts).
  • Send marketing emails only with your consent.

We do not sell or rent personal data.

5. Cookies

We use cookies for secure logins, preferences, analytics and payment integration. You can control cookies in your browser settings. Disabling some may limit functionality.

6. Payments & Dispute Facilitation (Trustap)

All transactions are handled by Trustap, a regulated payment intermediary providing escrow and dispute resolution services.

  • Data shared with Trustap includes name, email, order ID, payment details and transaction metadata.
  • Trustap uses this data to verify identity, manage risk, process escrow releases and resolve disputes.
  • Tack Trove never stores your card or bank details.

Read Trustap’s Privacy Policy at trustap.com/privacy.

7. Who We Share Your Data With

  • Trustap – payments, escrow and disputes.
  • Delivery carriers – shipping labels and tracking.
  • Fraud-prevention and security partners.
  • Hosting and analytics providers.
  • Regulators or law enforcement when legally required.

8. Data Retention

  • Account data – while active or until deleted on request.
  • Transaction & dispute records – up to 7 years.
  • Support communications – up to 3 years.
  • Cookies/analytics – per settings or anonymised after analysis.

9. Your Rights (UK GDPR)

  • Access your data.
  • Correct inaccuracies.
  • Request erasure.
  • Restrict or object to processing.
  • Request data portability.

To exercise these rights email privacy@tacktrove.co – we respond within 30 days.

10. Data Security

We use SSL encryption, secure servers and restricted access to protect your information. Passwords are hashed and regular security reviews are conducted.

11. Where Data Is Stored

Data is stored in the UK and EEA or with providers meeting UK-GDPR adequacy standards. Visitor comments may be checked through automated spam systems.

12. Children’s Data

Tack Trove is for users aged 16 and over. If we receive data from a minor it will be deleted immediately upon notification.

13. Policy Updates

We may update this policy to reflect service or legal changes. New versions will be posted here with the revised date.

14. Contact & Complaints

📩 privacy@tacktrove.co
📬 Froy Ltd, [insert registered address], United Kingdom

If you believe your data has been mishandled, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.